Customer prices

Define product-line-specific pricing for individual customers, overriding base product prices.

Customer prices let you define product-line-specific pricing for individual customers, overriding the base product price. They give you fine-grained control over what each customer pays for specific products.

Why customer prices matter

  • Per-customer pricing: set unique prices for key accounts, negotiated contracts, or strategic relationships
  • Product-level control: scope prices by product line, category, and product attributes
  • Override base pricing: customer prices take precedence over the product's default sell price

Core concepts

Scoping

Every customer price is scoped by:

  • Product line (required): which product line the price applies to
  • Categories (optional): narrow the price to specific categories within the product line
  • Attributes (optional): narrow further by product attributes (e.g., size, color, material)

All specified filters must match for the price to apply. If only a product line is set, the price applies to all products in that line.

Matching logic

When pricing a product on a sales order, Augno finds applicable customer prices by checking:

  1. Product line: the product must belong to the specified product line
  2. Customer: the price must be assigned to the order's customer (or their parent)
  3. Attributes: all attributes specified on the price must be present on the product

Parent inheritance

Child customers without their own customer prices automatically inherit prices from their parent customer. This means you can set pricing once on the parent account, and all child locations (ship-tos) receive the same pricing without duplicating records.

Pricing precedence

Customer prices sit in the middle of the pricing stack:

  1. Customer prices override the base product sell price
  2. Volume discounts are overrided by customer prices
  3. Discount codes apply at the order level as an additional reduction

Manual price overrides on individual order lines take final precedence.

Where customer prices are used

  • Customer: prices are defined per customer (or parent customer)
  • Sales order: applied automatically when adding line items; the system finds matching customer prices and uses them in place of the base product price

Next: Volume discounts