Priorities
Control order-processing precedence to determine which work gets attention first.
Priorities control order-processing precedence, determining which work gets attention first in fulfillment. A priority is set as a default on a customer and inherited by every sales order for that customer.
Why priorities matter
- Focus fulfillment effort: high-priority orders surface first in picking and packing queues
- Serve key accounts faster: assign higher default priority to important customers
- Override per order: adjust priority on individual orders when urgency changes
Default priorities
Augno includes three built-in priorities:
| Priority | Meaning |
|---|---|
| Low | Processed after normal and high-priority work |
| Normal | Standard processing order (default) |
| High | Processed before normal and low-priority work |
Core concepts
Customer default and order inheritance
A priority is set on the customer record as a default. When a new sales order is created, the customer's default priority is automatically applied. The priority can be overridden per order.
Fulfillment queue ordering
Priorities affect the order in which picks and shipments are processed. Higher-priority orders appear first in operational views, helping warehouse teams focus on the most urgent work.
Where priorities are used
- Customer: set as the customer's default priority
- Sales order: inherited from the customer, overridable per order
- Picking and fulfillment: determines processing order in warehouse queues
Next: Account statuses